Cookie Policy

1. What Are Cookies

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, to provide a better browsing experience, and to supply information to the owners of the site.

This Cookie Policy explains how SOCLOSE PTE. LTD. ("Company," "we," "us," or "our"), a company incorporated in Singapore (UEN: 202555665W), uses cookies and similar technologies on the Heyy platform ("Service") available at https://heyy.ai.

By continuing to use our Service, you consent to the use of cookies as described in this policy. You can manage your cookie preferences at any time using the methods described in Section 5 below.

2. Types of Cookies We Use

2.1. Essential Cookies

These cookies are strictly necessary for the Service to function and cannot be disabled. Without these cookies, the Service cannot operate properly.

• Session Cookies: Maintain your active session while you navigate the Service, ensuring you remain logged in across pages
• Authentication Cookies: Verify your identity after login and authorize access to protected areas of the Service
• CSRF Tokens: Protect against cross-site request forgery attacks by validating that form submissions originate from the Service
• Load Balancing: Distribute traffic across our servers to ensure optimal performance and reliability

2.2. Analytics Cookies

These cookies help us understand how visitors interact with the Service by collecting and reporting information. All data collected by analytics cookies is aggregated and anonymous. These cookies are optional and can be disabled.

• Page Views: Track which pages are visited and how often, helping us identify popular content and areas for improvement
• Traffic Sources: Identify how users arrive at the Service (e.g., search engines, direct links, referral sites) so we can optimize our outreach
• Feature Usage: Monitor which features are used most frequently, informing product development and prioritization decisions

2.3. Preference Cookies

These cookies remember your choices and settings to provide a more personalized experience. They are optional and can be disabled, though doing so may reset your preferences.

• Dark Mode: Remember your preferred color scheme so you do not need to set it each time you visit
• Language: Store your preferred language and locale settings for a consistent experience
• UI Settings: Preserve your interface preferences such as sidebar collapse state, table sorting, and dashboard layout choices

3. Third-Party Cookies

As of the date of this policy, we do not use any third-party cookies on the Service. All cookies are set directly by Heyy (first-party cookies).

If we introduce third-party cookies in the future (for example, from analytics providers or advertising partners), we will update this Cookie Policy accordingly and, where required, obtain your consent before placing such cookies on your device.

4. Cookie Duration

Cookies used by the Service fall into two categories based on their duration:

• Session Cookies: These are temporary cookies that are deleted automatically when you close your browser. They are used to maintain your session state while you navigate the Service.
• Persistent Cookies: These cookies remain on your device for a set period or until you manually delete them. They are used to remember your preferences and settings across visits.

No persistent cookie set by the Service will have a lifespan exceeding one (1) year. Most preference and analytics cookies expire within 30 to 365 days, depending on their purpose.

5. Managing Your Cookies

You have several options for controlling and managing cookies:

5.1. Our Consent Banner

When you first visit the Service, a cookie consent banner will appear, allowing you to accept or reject non-essential cookies. You can change your preferences at any time through the cookie settings accessible in the footer of the Service.

5.2. Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically configure your browser to:

• Block all cookies or only third-party cookies
• Clear all cookies each time you close your browser
• Receive a notification before a cookie is placed on your device
• Delete existing cookies at any time

Please refer to your browser's help documentation for specific instructions on managing cookies.

5.3. Rejecting Non-Essential Cookies

You may reject all non-essential cookies (analytics and preference cookies) without affecting the core functionality of the Service. Essential cookies cannot be disabled as they are required for the Service to operate.

6. Impact of Disabling Cookies

If you choose to disable or block certain cookies, please be aware of the following potential impacts:

• Blocking Essential Cookies: The Service may not function correctly. You may be unable to log in, maintain a session, or access protected features.
• Blocking Analytics Cookies: Your usage will not be included in our aggregated analytics, which helps us improve the Service. There is no impact on your experience.
• Blocking Preference Cookies: Your settings (such as dark mode, language, and UI preferences) will not be remembered between visits. You may need to reconfigure them each time you access the Service.

7. Do Not Track

Some web browsers transmit "Do Not Track" (DNT) signals to websites. We honor Do Not Track signals. When we detect a DNT signal from your browser, we will not set any non-essential cookies (analytics or preference cookies) and will refrain from collecting any tracking data beyond what is strictly necessary for the Service to function.

Please note that honoring DNT signals is equivalent to rejecting all non-essential cookies. Essential cookies will still be used as they are required for the Service to operate.

8. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the "Last updated" date at the top of this page.

For material changes, such as introducing new categories of cookies or third-party cookies, we will provide additional notice through a prominent banner on the Service or by email. We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

9. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us: