Refund Policy

This Refund Policy applies to purchases made on Heyy, a service operated by SoClose Pte. Ltd. (UEN 202555665W, Singapore). It completes section 6 of our Terms of Service.

1. Refund window

We offer a 14-day money-back guarantee from the date of your first paid charge on a new subscription. Contact us within this window for a full refund of that initial payment.

2. Conditions

• Applies only to the first billing cycle of a new subscription.
• Does not apply to renewals. Cancel anytime to stop future charges.
• Does not apply to annual plans past 30 days.
• Accounts terminated for a breach of the Terms of Service are not eligible.

3. How to request a refund

Email contact@soclose.co from your account address with the date of purchase, the transaction reference and the reason. We reply within 5 business days. Approved refunds go back to the original payment method within 5 to 10 business days.

4. Cancellation

Cancelling stops future charges. You keep access until the end of the current billing period. There is no partial refund for the unused part of a period.

5. Currency

Subscriptions are billed in EUR through Stripe and refunded in the same currency. Your bank may apply conversion fees outside our control.

6. Statutory rights

Nothing in this policy limits non-waivable statutory consumer rights.

7. Contact